Weekly Production
GEHA raw data weekly production summary
Total Reviewed
247
ATA
198
Random
49
Disagrees
41
Avg Score
92.1
Errors
67
By Channel
| Channel | Count | Avg Score | Errors | Disagree Rate |
|---|---|---|---|---|
| Call | 143 | 91.4 | 38 | 19.6% |
| Chat | 72 | 93.2 | 21 | 18.1% |
| 32 | 92.8 | 8 | 12.5% |
By Product Line
| Product | Count | Avg Score | Errors | Disagree Rate |
|---|---|---|---|---|
| Medical | 168 | 91.8 | 45 | 20.2% |
| Dental | 79 | 92.7 | 22 | 15.2% |
By Error Category
| Category | Count | % of Errors |
|---|---|---|
| Job Knowledge | 28 | 41.8% |
| Documentation | 16 | 23.9% |
| Accuracy — Benefits | 10 | 14.9% |
| Communication Skills | 8 | 11.9% |
| Policy & Procedures | 5 | 7.5% |
By Site
| Site | Count | Avg Score | Disagree Rate |
|---|---|---|---|
| Rockford | 89 | 91.2 | 22.5% |
| No Assignment (Remote) | 112 | 93.1 | 14.3% |
| Other | 46 | 91.9 | 19.6% |