Scorecard Configuration
Configure GEHA scoring categories and point allocations per channel
| # | Category | Max Points | Behaviors | Actions |
|---|---|---|---|---|
| 1 | Member/Provider Experience | 20 |
8 items | |
| 2 | First Call Resolution | 20 |
7 items | |
| 3 | Accuracy | 20 |
6 items | |
| 4 | Policy and Procedures | 15 |
8 items | |
| 5 | Advocacy | 15 |
3 items | |
| 6 | Security and Compliance | 10 |
3 items | |
| TOTAL | 100 |